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The Skylight Guy Policy Page

If you're looking for information on shipping, returns, or even our privacy policy, then you're in the right place. Click on a link below to jump to the section you need. If you can't find what you're looking for here or have questions, please give us a call at 1-800-900-0759.

Privacy Policy Velux Warranty Information
Shipping and Delivery Natural Light Warranty Information
Returns and Refunds Policy Terms & Conditions
Order Cancallation Policy The Skylight Guy Thanks You

 

PRIVACY POLICY

The Skylight Guy respects the rights of consumers to privacy. We only have access to collect information that you voluntarily give us via email or other direct contact from you. Accordingly, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. The Skylight Guy does not sell, donate or in any way provide consumer's personal information to any entity. In order to provide consumers with local support and service, contact information may be provided to service providers who are located in consumer's geographical locale at the consumers request.

SHIPPING & DELIVERY

• We currently can only ship to the lower 48 states in the U.S. We cannot ship to Alaska, Hawaii or international countries.
• Orders are typically processed Monday through Friday except on major holidays.
• All standard stock items take approximately 3-5 business days for delivery once processed. Delivery times vary on non-standard stock items.

RETURNS & REFUNDS

• We offer a 30-day money-back guarantee, less the original cost of shipping and a 25% re-stocking fee. No returns will be accepted after 30 days.
• Returns are not accepted on Velux blinds.
• Returns are not accepted on orders with factory installed Velux blinds.
• All items must be unused, uninstalled and in original packaging.
• Cost of return shipping is the sole responsibility of the customer. Insurace is strongly suggested due to the frequency of items damaged in shipping. No refund will be issued if product is deemed unable to be resold by the manufacturer.
• A Return Merchandise Authorization (RMA) number must be requested prior to the return of the item.
• Requests must be made by phone directly with a sales representative with either your order number or full name & original purchase date.
• Refunds will be processed once we receive credit from the manufacturer. Please allow a minimum of 6-8 weeks for a refund.
• Any orders that are returned without receiving prior authorization from The Skylight Guy will void our return policy and no refund will be given. This includes refusing orders upon delivery.

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CHANGING & CANCELING ORDERS

• Most orders are processed very quickly so that we can deliver your items as soon as possible. Once an order has been shipped it cannot be modified.
• Call us immediately at 800-900-0759 if you need to update your unshipped order.
• All orders may be canceled with no additional fees prior to shipping.
• Cancellations must be made by phone directly with a Skylight Guy representative. Please have your order number and the order name ready.
• If your order has been shipped prior to the cancellation, please follow the Return Policy guidelines listed above.
• Any orders that are returned without receiving prior authorization from The Skylight Guy will void our return policy and no refund will be given. This includes refusing orders upon delivery.

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VELUX WARRANTY INFORMATION

View the Velux Product Warranty Brochure (354 KB) for warranty details, exclusions and limitations.

• 20 year limited warranty on Velux insulated glass.
• 10 year "No Leak" installation limited warranty on deck mount and curb mount skylights when installed according to Velux guidlines.
• 10 year limited warranty on roof windows, skylights, Sun Tunnel skylights, solar collectors and flashing.
• 5 year limited warranty on Velux blinds and controls.
• 20 year limited warranty on Sun Tunnel rigid tunnels.
• 10 year limited warranty on Velux acrylic clarity.
• 5 year limited warranty on Velux acrylic and polycarbonate skylights
• 5 year limited warranty on solar water heating system tanks and components

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NATURAL LIGHT WARRANTY INFORMATION

25 year product warranty on tube skylights and solar attic fans against manufacturers defects in material and deterioration. The warranty is subject to proper installation of the unit in accordance with the written installation instructions. Each unit comes with a warranty registration form that must be completed and submitted to Natural Light in order to receive the warranty benefits. You can download a PDF warranty form to mail or email back to Natural Light here: Natural Light Warranty Registration Form (116 KB)

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TERMS & CONDITIONS

The Skylight Guy welcomes you to browse this site for your personal education, enjoyment and information. You may use this site provided you comply with and adhere to all copyright, trademark and other proprietary notices contained on the materials of this site. The content of this site including text, images, audio and video may not be distributed, modified, reused, reposted or transmitted for any commercial or public purpose without the express written permission of The Skylight Guy. The use or misuse of any content on this site except as provided in these terms and conditions is strictly prohibited.

The Skylight Guy does not make any representation or warranties about any web site which may be linked to this web site. Any such web site is independent from The Skylight Guy. and The Skylight Guy has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link to another web site does not mean that The Skylight Guy endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

This web site may contain typographical errors or inaccuracies and may not be complete or current. The Skylight Guy therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability. We apologize for any inconvenience.

All content, graphics and code used on or incorporated into this web site, and the arrangement or integration of all such content, graphics and code are copyrighted by The Skylight Guy and all rights thereto are specifically reserved.

Please view our full Terms & Conditions for further details.

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THANK YOU

Thank you for taking the time to learn more about The Skylight Guy's terms and conditions of business. We pride ourselves on customer service and will gladly answer any questions, or accept any comments, that you may have regarding the legal information contained on this page or the remainder of this web site. Please follow instructions on our Contact Us page to send us your thoughts or questions.

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